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Reservation and PreOrder Policy

TrainMaster Model Trains PreOrder procedures are handled via our normal online website. Find the item(s)
you wish to preorder and place a deposit. It is that simple. We will contact you once the item has arrived for
balance of the order. Reservation and PreOrder can not be changed, cancelled or refunded once placed.
Model Trains are
Limited Run products. Preorder Deadlines are set by the manufacturer and are often
months in advance. PreOrders are the only sure way to get the Limited Run items.

Once you pay your deposit, we turn those orders over to the manufacturers. One of two things occurs-
the manufacturer goes to production for delivery in the future or they cancel the project. Cancelled
projects or unavailable items will have the deposits refunded in the same manner as paid.

Your Price will not change once item is PreOrdered.

Once the model arrives, you will be contacted via phone or email as provided at the time of deposit.
Please update the TrainMaster Model Trains website if phone or email changes. TrainMaster Model Trains
will not responsible for missed contact due to Spam Email Filters or call block phone numbers. Balance of the
models purchase price and shipping are due immediately. We do not keep credit cards numbers on file.
All Items not paid in full within 14 days will be put up for sale and all deposits/payments are considered forfeited.