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Order and Terms Policy

We sell items that are available from many warehouses. This allows YOU the ability to order
from one source. Once your order has been placed, it will be processed from our warehouse
and/or sourced from our various suppliers/distributors warehouses. Available items that must come
from Distributors/Suppliers warehouses may take up to five business days to arrive at TrainMaster
Model Trains before shipping to YOU. We may drop ship directly from the source if at all possible.

* Available - In Stock - the item(s) could be in many different warehouses in the USA. Items will
ship once consolidated from various warehouse sources. Payment in Full is offered.

* Unavailable - Out Of Stock - No Back Orders due to no expectation of it ever being available
in the future. These are Retired, Discontinued or Limited Run items that are Sold Out.

* Back Order - Out of Stock - But expected to be available in the future based on manufacturers information.
These are stock items that are expected sometime in the future. Payment in Full is offered.

* PreOrder Deposit - A limited run future production item, the manufacturer is currently accepting orders
to produce. Payment in Full is offered for items selling below $10. For items selling above $10,
we offer a Low Deposit with Payment in Full within 14 days once the item is available.

* Reservation Deposit - A limited run future production item that is ordered past the manufacturer cutoff
date for accepting orders to produce. Final availability is subject to supplier production and not
guaranteed. Reservations are filled in the order received. For these selected items, we offer
a 25% Deposit with Payment in Full within 14 days once the item is available.

* Reservation - A limited run/new stock future production item that is ordered past the manufacturer cutoff
date for accepting orders to produce. Final delivery is subject to supplier production and not guaranteed.
Reservations are filled in the order received. Payment in Full is offered.

* Pending Arrivals - A limited run production items past the manufacturer cutoff date for accepting orders
to produce but is now due to be shipping within 30 days. Final delivery is subject to supplier production
is not guaranteed. Pending Arrivals are filled in the order received. Payment in Full is offered.

* MAP - Manufactures Authorized Price, this is a price set by the manufacturer that retailers is
not allowed to sell below if they wish to sell that manufactures product. TrainMaster
Model Train will comply with MAP pricing to maintain our manufacturer relationships


Once any order is processed, it will be "Locked". After "Locked" no order will be able to be changed,
cancelled or edited. Out of Stocks, PreOrders, Back Orders and Reservation will be refunded
only if product is cancelled by the manufacturer. Due Dates are displayed with each product and
updated as information from the supplier is provided. Due Dates are not guaranteed and
Due Date changes are not grounds for change or cancellation of orders.

Once the completed order has been shipped; an email will be sent to customer’s providing the
'"tracking" information from the carrier or notification that the order is available for pick-up

TrainMaster Model Trains reserves the right to cancel orders and refund payment at any time. No other
terms are expressed or implied other that the published policies herein of TrainMaster Model Trains.