TrainMaster Model Train's PreOrder and Reservation procedures are handled via the normal online order website.
Find the item(s) you wish to preorder and place a 10% deposit. It is that simple. We will contact you once the item has
arrived for balance of the order. Reservation and PreOrder can not be changed, cancelled or refunded once placed.
Model trains are "limited run" products. Preorder deadlines are set by the manufacturer and are often months
in advance. PreOrders are the only sure way to get the "limited run" items. Reservation differ from Preorder in that the
guaranteed Preorder date has passed. Reservation are subject to final production and availability and not
guaranteed by the manufacturer to be produced.

Once you pay your deposit, we turn those orders over to the manufacturers. One of two things occurs-
the manufacturer goes to production for delivery in the future or the manufacturer may cancel the project, usually
due to lack of orders. Cancelled projects or unavailable items will be refunded in the same manner as paid.

Once the model arrives, the balance of the purchase price and any applicable shipping are due. You will be contacted
via phone and/or email as provided at the time of deposit for that payment. Please update your account on the
TrainMaster Model Trains website if phone or email changes. TrainMaster Model Trains will not responsible for
missed payment due to unreported changes in phone/email, spam email filters or call block phone numbers.
We do not keep credit cards numbers on file. Any item not paid in full within 14 days will be put up for sale and all
deposits/payments are considered forfeited.