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PreOrder Policy

TrainMaster Model Trains PreOrder procedures are handled via our normal online website.
Find the item(s) you wish to preorder and place a deposit. It is that simple.
We will call you once the item has arrived. Deposit be paid on all preorders and that deposit is non-refundable.

The model train industry is very much driven today by preorders. To assure that the models you want get produced,
you need to preorder. We realize that most models are month’s (years) in advanced and we wish production did not dictate deposit
but this is the E-commerce age of high end specialty retail. Most of these models may take months or even years to arrive.
Deposits will not be refunded for time delays or any other manufacturers production, quantity or quality issues.

Once you pay your deposit, we turn those orders over to the manufacturers.
One of two things generally occurs, the manufacturer goes to production for delivery in the future or they cancel the project.
Canceled projects or unavailable items will have the deposits refunded in the same manner as paid, once confirmed with the manufacturer.

Our Price at time of preorder may not be the final price. Final price will be determined by manufacturers cost to us upon production and arrival.
If manufacturer’s price goes up, then we will need to charge the final price based of the cost at that time.
Our Price after the model arrives may go up or down based on the market, supply and demand.
Preorders prices are not a price guarantee of future selling price.

Once the model arrives, you will be contacted via phone and email as provided at the time of deposit.
Please update the TrainMaster Model Trains website if phone or email changes.
TrainMaster Model Trains will not responsible for missed contact due to Spam Email Filters or call block phone numbers.
Balance of the models purchase price and shipping based on the shipping location are due immediately.
We do not and will not keep credit cards numbers on file.
All models not claimed in 14 day will be put up for sale and deposit considered forfeited.