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Frequently Asked Questions


Q. What is special about TrainMaster Models online offering of model train and supplies?
A. We offer the widest variety of only in-stock (no backorders or false leaders) products
from as many suppliers as possible at highly competitive discounts to consolidated in one
shipment as timely as possible.

Q. Why does it take longer to get my order from TrainMaster Models??
A. We offer every available product daily from many different suppliers and distributors,
We do not have all the inventory in stock at our Buford location. It takes 3 to 5 business
days for the items to reach TrainMaster from suppliers plus the additional shipping time to
your address.

Q. I can get a single item direct from Amazon, Walthers or Horizon in a couple day??
A. Yes, on single item purchases that we do not have in stock, we will not be the fastest
for the same reasons stated in first question. "Big Box" retail is based on fewer items and
fast shipping. Some online retailer do offer more items in stock but they have there limits
as to items carried.

Q. Why are in store prices higher?
A. The cost of inventory, location and personnel are a high cost for the retailers. Retail
locations will only survive on retail price margins. WIth many model trains stores closing,
It is evident that TrainMaster will survive only if people are willing to support the location,
product availability, education, events and service that we offer with a higher pricing
structure.

Q. Why are on line Prices lower?
A. Online prices are built on TrainMaster's cost of this type selling platform. We are not
having to carry the inventory, you making you own selection, you enter your own order,
returns are at a 20% restock and you pay in full for you order up front. The online system
is ran in house. This operation takes up very little floor space.